Carl & Thelma C.

Carl & Thelma C.

In September, we had a Harman p-43 Pellet Stove installed which is way I am writing this letter. Our shopping experience started when my wife and I visited your store and the Customer service provided was excellent. The guy was very knowledgeable and professional answering all our questions and was the deciding factor in purchasing our new stove. Our great experience carried on as the new stove was installed. I want to thank your guys for the most professional installation to include the operational explanation of the stove. These two associates should be commended for their attention to detail and professional work ethics, not to mention their great attitudes. I am sure we will enjoy this new pellet stove during the upcoming cold winter. Again, thank you for your outstanding Customer experience. Just a note; 20 years ago my wife and I purchased a Regency wood stove from Herkimer Home & Leisure... the in store buying experience through the installation, again was excellent. Thank you, very satisfied customers

Date: October 2012

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